SHIPPING

We ship with GLS with the options of private delivery and pick up point, depending on your country. We ship international and the delivery time is 1-3 days, in Denmark and 2-4 days in the rest of Europe. International orders can be up to 7 days depending on the country. 

DK SHIPPING
We offer free shipping on orders above 1000DKK in Denmark. Delivery below this amount will in Denmark cost 50DKK

If you live in Copenhagen we suggest using the pick-up service from our Elmegade store which is always free. 

EU COUNTRIES
In the rest of Europe we offer free shipping above 1500DKK. Delivery below this will cost 100DKK.  (Approx: €14)

INTERNATIONAL SHIPPING
We offer international shipping with DHL the cost is 300DKK (Approx: €40)
Norway is part of International shipping

 

TAXES AND DUTIES

The customer will be liable to pay any local taxes and duties upon receipt of your parcel. Grocery can not be held responsible for these charges. Grocery do not have the knowledge of the specific countries taxes and therefor we can not inform the customer what the price will be for the specific order in a specific country.

If the customer should refuse to pay the duties and/or taxes, we will cancel the order. The shipping cost and any other costs associated with this cancellation will be deducted from the amount refunded.

  

30 DAYS FULL RETURN

Don’t like what you see? Don’t worry. You have 30 days from the date you received your package to exchange or return. Send back your return within 30 days.  Items must be returned to us unused with all labels still attached. All packaging on beauty products must not be broken. Returns that do not meet our policy will be sent back to the customer. Your package should be sent back to us within 30 days. Returns outside these timeframes will not be accepted as a return, and will be sent back to the customer. If you are in doubt, don’t hesitate to contact our Customer Service: help@grocerycopenhagen.com

Please note that all returns outside the EU are responsible for taxes and duties. 

 

RETURN AND EXCHANGE

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you wish to return your package, send back your return within 30 days. The customer is responsible for the shipping charges of the return package.
Please note that returns will need to be sent to the following address:

Grocery
Elmegade 21
2200 Copenhagen N
Denmark

Please note that when you return your package, you have the responsibility of the package until we receive it. We recommend you to hold on to your shipping receipt and send with track&trace. We suggest you use GLS we have had the best experience using them. Please do not use DPD we experience a lot of issues with them here in Denmark.

The customer is responsible for the shipping charges of the return package for an exchange. If you are based outside the EU you will need to pay taxes and duties on this by yourself.

We do not have an exchange service a the moment. Therefor you need to return the product normally as described above. If you want the same product in another size make a new order on the desired product.

For our danish customers If you want to use GLS as we suggest you can order a returnlabel from one of the link below. Else you can choose your own courier. 

• Order returnlabel for returns from Denmark  HERE