confirmation

By confirming your order and approving these terms & condition, a binding agreement is made When we have received your order, we will send you an automatic e-mail confirming your order. We reserve the right not to deliver the order or an item in the order in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver your order in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order or get at partial refund on the missing item. Please read the terms & conditions before placing any orders on grocerycopenhagen.com

payment methods

Grocery Copenhagen receive payment with MobilePay, VISA, Mastercard and Apple pay, google pay and PayPal. Payment will only be deducted from your account when the item is shipped.

All amounts are in DKK. Danish kroner and is incl. VAT.

Grocery Copenhagen uses an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that your information can not be read.

 
shipping

We ship with GLS with the options of private delivery and pick up point, depending on your country. We ship within Europe and the delivery time is 1-3 days, in Denmark and 2-4 days in the rest of Europe.

DK SHIPPING
We offer free shipping on orders above 1000DKK in Denmark. Delivery below this amount will in Denmark cost 50DKK

If you live in Copenhagen we suggest using the pick-up service from our Elmegade store which is always free. 

EUROPEAN SHIPPING
In the rest of europe We offer free shipping above 1500DKK Delivery below this will cost 100DKK. (Approx: 14 Euro)

INTERNATIONAL SHIPPING
We offer international shipping with DHL the cost is 300DKK (Approx: 40 Euro)

 

Taxes and Duties

The customer will be liable to pay any local taxes and duties upon receipt of your parcel. Grocery can not be held responsible for these charges. Grocery do not have the knowledge of the specific countries taxes and therefor we can not inform the customer what the price will be for the specific order in a specific country.

If the customer should refuse to refusal pay the duties and/or taxes, we will cancel the order. The shipping cost and any other costs associated with yjis cancellation will be deducted from the amount refunded.

  

14 days full return

Don’t like what you see? Don’t worry. You have 14 days from the date you received your package to exchange or return. Send back your return within 14 days together with a filled out form, that you will receive together with your package.  Items must be returned to us unused with all labels still attached. All packaging on beauty products must not be broken. Returns that do not meet our policy will be sent back to the customer. Your package should be sent back to us within 14 days. Returns outside these timeframes will not be accepted as a return, and will be sent back to the customer. If you are in doubt, don’t hesitate to contact our Customer Service: service@grocerycopenhagen.com

Please note that all returns outside the EU are responsible for taxes and duties. 

 

 

return and exchange

If you wish to return your package, send back your return within 14 days together with a filled out return form, that you will receive together with your package. The customer is responsible for the shipping charges of the return package.

Send your return to following address: Elmegade 21, 2200 Copenhagen N. Please note that when you return your package, you have the responsibility of the package until we receive it. We recommend you to hold on to your shipping receipt and send with track&trace. We suggest you use GLS we have had the best experience using them. Please do not use DPD we experience a lot of issues with them here in Denmark.

The customer is responsible for the shipping charges of the return package for an exchange. If you are based outside the EU you will need to pay taxes and duties on this by yourself. Please note that we are only able to offer size exchanges, if the new size is still in stock. If you wish to exchange your item for an alternative style, we suggest that you return your item and purchase the new item separately in a new order.

When you return your package, you have the responsibility of the package until we receive it. We recommend you to hold on to your shipping receipt and send with track&trace.

If you want to use GLS as we suggest you can order a returnlabel from one of these links. Else you can choose your own courier. (Please do not use DPD we experience a lot of issues with them here in Denmark.)

• Order returnlabel for returns from Denmark  HERE

 

reclamation

Reclamations are accepted within a period of 24 months. Goods are classified as faulty if they are damaged when you receive the item, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund. Simply request a return through our Customer Service: service@grocerycopenhagen.com and send the faulty goods back to us within 14 days of receiving your order.If you discover an accepted fault after this time, but within six months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. For all faulty items outside of our Returns Policy, please contact our Customer Service: service@grocerycopenhagen.com

 

Grocery
Elmegade 21
2200 Copenhagen N

CVR: 39615568

Email: service@grocerycopenhagen.com
Phone: 30302272 (Not for Customer Service)

 

marketing

When signing up to our newsletter you grant Grocery the permission to send you email advertising about our products and services. We process your personal data as stated in our Privacy Policy. You may withdraw your consent at any time. 

  

 

 

cookie policy for grocery copenhagen

This is the Cookie Policy for Grocery Copenhagen, accessible from www.grocerycopenhagen.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

• Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

• As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: service@grocerycopenhagen.com